**Description of activities the professional will perform:** Manage IT events represented as alerts in the monitoring system and interact to restore service; Monitor IT devices; Monitor backup environments; Monitor volumes (disks) on database servers; Open service tickets with service providers in case of link outages or equipment failures; Physical Data Center checklist; Initial incident handling (1st level) and eventual escalation when necessary (2nd level); Service request handling; creation/deactivation of AD accounts. **Required experience, skills, and knowledge:** Monitoring tools (operational and monitoring dynamics) (Dynatrace, ZABBIX, Grafana, AppDynamic, and PowerApp), Windows Server (Basic), LINUX (Basic), Technical English, ITIL, Network Architecture (Basic), Information Security (Basic), AD\-Active Directory **Education:** Completed Bachelor's Degree **Years of Experience:** 2 years ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Dynatrace, ZABBIX, Grafana ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance ### **Department:** Government
João Silva
Indeed · HR
João Silva
Indeed · HR
