Customer Success Operator

Description

Job Summary: The Customer Success Operator is responsible for customer service, resolving inquiries, and offering products, pursuing professional growth within an innovative team. Key Highlights: 1. Professional growth opportunities 2. Proactive and responsive customer service 3. Building a career in a company experiencing continuous growth At Auto Avaliar, we are constantly seeking new talents to join our team, which gathers daily with a single purpose: delivering the best solutions to our customers. If you want to build a successful career at a company undergoing continuous growth, then this is the place for you! The Customer Success Operator is responsible for customer service, resolving potential inquiries, and contacting customers via phone to offer products and provide company-related information. We seek individuals who: * Are passionate about customer service/support; * Are dedicated to continuous self-development; * Seek professional growth opportunities. **Responsibilities and Duties** * Customer service (proactive and reactive) across multiple channels (chat, WhatsApp, phone, email); * Driving lead generation and sales within customer databases provided by the commercial team; * Recording activities in designated tools (e.g., CRM and spreadsheets); * Submitting daily and weekly activity reports; **Requirements and Qualifications** * Experience in proactive and reactive customer service; * Experience in commercial routines; * Ability to provide support; * Intermediate-level Excel proficiency; * Hybrid work model; * Availability to attend the office in Vinhedo/SP. Preferred Qualifications: * Familiarity with CRM systems and customer management platforms; **Additional Information** * Amil Health Insurance; * Porto Dental Insurance; * Meal Allowance and/or Food Allowance;; * Porto Life Insurance; * TotalPass; * Creditas or Itaú Loan Option; * Childcare Assistance; * Transportation Allowance; Hybrid work model, requiring at least two in-person days per week. * When it comes to innovation, people matter most. That’s why we’ve assembled a team with diverse backgrounds—spanning industries, cultures, and professional training—all united by one common goal: creating meaningful impact on businesses, people, and organizations. We are strategists, developers, architects, economists, data artists, and human-driven professionals with deep contextual understanding and combined competencies to solve the most complex challenges facing dynamic organizations involving Bites, Bytes, Mobility, Cars, Experience, and Brand. We are technological! We are automotive! WE ARE AUTOTECHERS! \#VemPraAutoAvaliar