Job Summary: We are seeking a Customer Success professional to analyze ecosystem usage, contact customers, monitor support tickets, conduct financial analyses, and collaborate to ensure customer success. Key Highlights: 1. Analyze ecosystem usage and identify improvements 2. Develop strategies to prevent churn and promote upsell/cross-sell 3. Collaborative and innovative work environment We are an innovative technology company specializing in the used vehicle commerce sector. Our comprehensive ecosystem covers everything from used car valuation—when vehicles enter trade-in programs at dealerships or large rental companies—using SaaS systems that support acquisition and sales of these vehicles. Our goal is to transform the used vehicle buying and selling experience by delivering efficient and intelligent solutions for our customers. We value innovation, collaboration, and commitment to excellence. Our team comprises professionals passionate about technology and the automotive industry, working together with dedication to achieve exceptional results. We foster an inclusive and dynamic work environment where each member has the opportunity to grow and contribute to the company’s success. **Responsibilities and Duties** * Analyze customer usage of the ecosystem to identify improvement opportunities. * Conduct recurring outreach to customers to demonstrate product usage and associated results. * Monitor support ticket creation and ensure SLA compliance, assessing user training needs. * Perform financial analyses of product payments relative to usage to prevent churn. * Develop strategies to prevent churn and promote upsell and cross\-sell. * Collaborate with the sales team on negotiations and deal closures. **Requirements and Qualifications** * Prior experience in Customer Success or related fields. * Ability to analyze data and identify trends. * Excellent communication and interpersonal skills. * Proactivity and ability to efficiently solve problems. * Knowledge of SaaS systems and automotive technology is a plus. **Additional Information** * PJ contract; * Extended Amil health plan partnership \- enrollment plan with service provider contribution; * TotalPass; * Collaborative and innovative work environment. * Opportunities for professional growth and development. * Competitive benefits and attractive compensation. When it comes to innovation, people matter most. That’s why we’ve assembled a team with diverse backgrounds across industries, cultures, and professional training—all united by one common purpose: creating what makes a difference in companies’ lives, people’s lives, and businesses’ lives. We are strategists, developers, architects, economists, data artists, and human\-driven professionals with deep contextual understanding and combined competencies to solve the most complex challenges facing living organizations involving Bites, Bytes, Mobility, Cars, Experience, and Brand. We are technological! We are automotive! WE ARE AUTOTECHERS! \#VemPraAutoAvaliar
João Silva
Indeed · HR
João Silva
Indeed · HR
