9706242 - L3 Engineer

Description

Job Summary: The L3 Engineer is responsible for Digital DevOps operations, executing code deployments and technology updates. Key Highlights: 1. Manage the Azure environment and troubleshoot incident issues. 2. Work with code management tools such as GitHub or GitLab. 3. Experience with Linux and Windows administration. With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees across more than 11 global locations, enabling professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI \- Level 5*, the highest level in this category. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help enterprises tackle their most complex challenges. We operate on projects across more than **21 countries**, including: Germany, United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, among others. **Responsibilities and Duties** The L3 Engineer is responsible for Digital DevOps operations, executing release code deployments and technology updates for these environments. They resolve and monitor issues requiring knowledge of development languages, COTS applications, and infrastructure (cloud and on-premises). For this position, business function knowledge is required to resolve critical and strategic customer technology challenges. You will join a team responsible for driving success around objectives or service-level agreements (SLAs) for Level 2 and Level 3 support, regardless of delivery source. **Requirements and Qualifications** Manage the Azure environment; Use tools such as Azure DevOps actions, GitHub or GitLab, validate requirements, deploy and troubleshoot code and technologies in staging and production environments; Demonstrate communication skills and the ability to drive continuous improvement; Develop, troubleshoot, and operate Terraform IaC (Infrastructure as Code); Build, maintain, and control staging and production environments; Troubleshoot incidents in staging and production environments; Be proactive in monitoring and alerting resources for all platform components; Ensure system health and capacity, review and enhance as needed; Document Standard Operating Procedures (SOPs) and execute knowledge transfer to others; Demonstrate knowledge of at least one container technology (e.g., Docker) and one database technology (e.g., MySQL, MS\-SQL, or PostgreSQL); Work with code management tools such as GitHub or GitLab; Possess knowledge of CI/CD pipeline tools and deployments; Experience with Linux and Windows administration; Experience managing configurations across a multi\-platform environment (e.g., Chef, Ansible, Puppet, or Salt). Develop and maintain an up\-to\-date understanding of architecture and technical designs associated with delivered application services; Define and maintain administrative processes supporting existing and new application services and resources; Work in complex technical environments. **Desirable Certifications:** Azure, AWS, Terraform, ITIL certification(s) Solid experience in engineering, operations, and/or development **Additional Information** **Work Model:** 100% Remote CLT **Benefits:** Health insurance; Dental insurance; Meal allowance; Transportation allowance; Culture allowance; Education assistance or scholarship; Life insurance; Mental Health and Well\-Being Program; Childcare allowance; Partner discounts. **MTP Group** is a Spanish multinational founded in 1997, with global expertise across the following sectors: * Quality Assurance (QA); * Automation; * Performance and Cybersecurity; * Digital Transformation; * User Experience (UX); * DevOps; * Agile Development; * Big Data. Present in Brazil since 2007, MTP Brasil provides consulting, staffing, and training services with dedicated professional support. Our proposition, integrated within the Digital Business Assurance environment, is based on three key pillars: * Deep expertise in quality assurance for IT solutions and systems. * Strong commitment to innovation and operational excellence. * Proven experience adapting to market changes and the growing role of technology in business processes. MTP Group is headquartered in Madrid and operates its own offices in Mexico City, São Paulo, Argentina, and the USA. It is a privately held company. **Mission, Vision, and Values:** **Mission:** To create high\-value services through innovative technological solutions. **Vision:** To deliver tomorrow’s solutions — designed today. **Values:** **Excellence****...** Pursuing to exceed customer expectations. Treating customers with courtesy, respect, and genuine attention. Listening carefully to their needs and responding with relevant and accurate ideas. Offering solutions and suggestions that help customers solve problems or achieve goals more efficiently and/or economically. **Transparency****...** Being honest, principled, and trustworthy in all actions. Being honest: telling the truth, not deceiving or lying, in all actions and words. Being principled: adhering to values and principles, even in difficult situations. Being trustworthy: being accountable, punctual, and not disappointing others’ expectations. **Transformation****...** Seeking constant evolution and improvement. Evolution: a process promoting change from one stage to another. Improvement: refining something existing to evolve into something better and more efficient. **Performance****...** Acting effectively and efficiently, achieving effectiveness. Effectiveness: doing the right thing, with focus on the objective. Efficiency: doing more with less. Effectiveness: the convergence of effectiveness and efficiency, achieving the best result in the best possible way. **Innovation****...** We prioritize delivering value through creative solutions. The art of challenging the gravity of ideas. Creativity \+ courage \= The secret to rewriting the future.