Description
Ensure the recovery of overdue amounts through negotiations with domestic and international clients, promoting compliance with the company's collection policies and preserving commercial relationships.
**Responsibilities and Duties**
* Conduct negotiations and formalize financial agreements with clients to ensure efficient recovery of overdue amounts;
* Record contact histories and agreements in the corporate system, monitoring adherence to agreed deadlines and payments;
* Analyze and forward overdue instruments for protest or formal collection via competent institutions;
* Suspend collections in cases of returns or technical support, coordinating solutions with relevant departments;
* Request and verify payment reports and portfolio positions, facilitating balance reconciliation;
* Identify and report to management any indicators of potential fraud in sales or collection processes;
* Negotiate maturity date extensions upon request, respecting approval authority levels as per current policy;
* Notify process owners when guarantees are identified and internal collection failure is anticipated;
* Update incorrect client records jointly with the commercial area to ensure effective communication with clients during title notification and general collection processes;
* Direct advance cases for financial offset against outstanding amounts, in coordination with the accounts receivable team;
* Draft debt acknowledgment agreements, monitor the signing process, and record the agreement in the system for subsequent deadline tracking;
* Support other collection routines;
* Assist the commercial team with inquiries and clarifications regarding client collection and delinquency situations;
* Execute title notification routines for upcoming and overdue titles of domestic and international clients;
* Verify received amounts and invoices issued by collection agencies, addressing any inconsistencies and forwarding them to respective responsible departments to complete posting and payment procedures.
* Prepare reports, metrics, and presentations requested by management;
**Requirements and Qualifications**
### **Technical Knowledge:**
* Completed or currently pursuing a Bachelor’s degree in Accounting Sciences, Economics, Business Administration, or related fields;
* Advanced Excel;
* Advanced English (required);
* Spanish (required);
* Power BI (desirable);
* Knowledge of judicial collection;
* Familiarity with judicial collection procedures (desirable);
* Financial mathematics;
* Two years of experience in collection routines.
### **Behavioral Competencies:**
* Strong written and verbal communication skills;
* Proactivity;
* Organization;
* Attention to detail and deadlines.
**Additional Information** **Note:** This position is fully remote.