Relationship Manager | Individual Clients

Description

Job Summary: Responsible for implementing customer relationship strategies, managing products and services, and supporting teams to enhance profitability and customer retention. Key Highlights: 1. Implementation of customer relationship strategies 2. Management of product and service portfolio 3. Focus on profitability and customer retention **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT Responsible for implementing customer relationship strategies, including management of the product and service portfolio, support to business teams and related PA processes, through marketing of existing portfolio products and services, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achievement of established targets, and offering solutions in products and services aligned with customer expectations and retention within the manager's area of responsibility. **Requirements:*** Bachelor’s degree in Business Administration, Economics, or related fields; * CPA 10 and CPA 20 certifications; * Proficiency in Microsoft Office suite; * Knowledge of negotiation of financial products and services; * Familiarity with credit cooperative legislation; * Expertise in customer service techniques; * Knowledge of the financial market; * Expertise in sales techniques; * Knowledge of financial mathematics; * Knowledge of credit policies. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit sharing, Private pension plan, Life insurance, Meal voucher, Transportation voucher, Wellhub (Gympass)