Description
Our mission is to serve customers and commercial teams through our contact channels, where intervention and analysis by the Operations team is required, always aiming for the best experience. Handle daily processes such as allocations, distributions, controls, and communication with regulators, B3, and partner areas.
Ensure operational efficiency, quality, and service-level results under management
Interaction with multiple departments
Accelerate the transformation of the operations profile.
Custody and Portability Processes in the INOA system
Custody and Portability Processes in the B3 system
Knowledge of Investment Portability
Analysis of digital documentation
Education: Completed Bachelor's Degree \- Engineering , Completed Bachelor's Degree \- Administration , Completed Bachelor's Degree \- Economics
Language: English \- Intermediate
Technology: INOA , B3 \- CAC , Sinacor
Certification: PQO \- Back Office
Technical Competencies: Customer Service , Investment Products \- Brokerage
* Transportation Allowance
* Meal Allowance
* Life Insurance