Junior Customer Experience Analyst

Description

Job Summary: Customer Experience Analyst to ensure the best experience for prospective advisors throughout the hiring journey, with a focus on direct relationship management and continuous process improvement. Key Highlights: 1. Engage directly with prospective advisors 2. Ensure the best experience throughout the hiring journey 3. Autonomy to review processes and propose new initiatives **About Us** XP Inc. is one of Brazil’s largest independent financial institutions, owning brands such as XP, Rico, Clear, XP Educação, InfoMoney, and others. With over 4.6 million active clients and assets under custody exceeding R$ 1.1 trillion, XP Inc. has been transforming the financial market for 24 years to improve people’s lives. Guided by four core values — **Big Dreams, Entrepreneurial Spirit, Customer Focus, and Open Mind** — XP Inc. consistently seeks top talent with the ambition to achieve the impossible. **About the Opportunity** ------------------------ At XP Inc., we believe our team is the key to success. We seek professionals passionate about the financial market who share our values: customer focus, entrepreneurial spirit, open mind, and big dreams. As a Customer Experience Analyst within the Growth & B2B Expansion team, you will be responsible for direct engagement and ensuring the best experience for our prospective advisors throughout the hiring journey. In addition to direct interaction with candidates, you will be responsible for — and have autonomy to — enhance their experience across the hiring journey by reviewing communications, optimizing processes, and proposing new initiatives. Learn more about our day-to-day life on Instagram and LinkedIn. Check out our reviews on Glassdoor. **What We’re Looking For** -------------------- **Essential Requirements:** * Commercial profile and strong communication skills; * Residency in São Paulo, as this is a fully in-person position. **Preferred Qualifications:** * Experience in Customer Experience; * Experience in the education sector. * **Hiring Process Steps** * **Initial Screening**: Resume review to assess alignment with qualifications and job requirements. * **General Assessments**: Cultural fit evaluation via Mindsight assessment and logical reasoning test by Predictive Index. * **Recruitment Team Interview**: Discussion regarding expectations for the role and professional goals. * **Leadership Interview**: A conversation to explore your vision and how you can contribute to the team and company. * **Peer Interview**: Interaction with future colleagues to evaluate synergy and teamwork. * **Offer**: Presentation of the employment proposal, including details on compensation and benefits. **Benefits:** Health & Well-being: * Comprehensive health insurance with no co-payment (including coverage for dependents) * Dental insurance * Wellhub (Gympass) * Zenklub * Life insurance * iFood Benefits (flexible VA and VR) * Transportation allowance * New Value (benefits club) * Parental leave: 6 months maternity leave and 20 days paternity leave * Childcare allowance Financial Life * Exclusive investment funds * Investment advisory services * XP Visa Infinite credit card with no annual fee * Credit solutions (payroll-deductible loans, home equity loans, real estate CCBs, etc.) **Flexible In-Person Work Model** Our work model varies by function — fully in-person for business-facing roles and more flexible for other teams. We follow a model with higher in-person frequency, always guided by flexibility and autonomy, aligned with the responsibility fostered by our entrepreneurial culture. At XP Inc., we value face-to-face interactions and believe the office serves as a tool to strengthen workplace relationships.