Senior Non-Conformance Analyst

Description

Job Summary: Lead the incident assistant team, managing non-conformances, return shipments, and optimizing logistics processes to ensure operational quality. Key Highlights: 1. Team leadership in incident handling and resolution 2. Root cause analysis and action plans 3. BI monitoring and logistics organization **About Dominalog** We are specialists in logistics solutions, driven by a clear purpose: to efficiently, agilely, and humanely connect people and businesses. We value those who wear the jersey, make things happen, and want to grow with us. If you enjoy working with people, tackling challenges, and thriving in a fast-paced environment, this is the place for you! **Your mission here** Lead the non-conformance, returns, and incident resolution assistant team. **Key responsibilities** * Perform end-to-end handling of shipments with non-conformance incidents, including information verification, evidence analysis, system updates, communication with involved departments, and follow-up until final resolution. * Monitor BI (Business Intelligence) daily to ensure all shipments flagged with incidents are properly routed to the Non-Conformance department. Act as guardian of the workflow, flagging discrepancies, registration errors, or process inconsistencies. * Maintain physical and logical organization of the area, ensuring correct volume addressing, adherence to inbound and outbound flow, operational standardization, and an appropriate environment for inspection and analysis. * Conduct root cause analysis of incidents, applying investigation methodologies (e.g., 5 Whys, Ishikawa, process verification) to identify operational, systemic, human, or partner-related failures. * Support the creation, implementation, and tracking of action plans focused on eliminating recurrence, improving processes, strengthening controls, and elevating operational quality. * Act as guardian of the Code of Conduct guidelines and as an ambassador for Dominalog’s culture, mission, and values. **Requirements** * Proven experience in logistics operations; * Advanced Excel; * Completed bachelor's degree in Logistics or related fields. **Work schedule** Monday to Saturday \- from 08:00 to 16:20 **What we offer** **Meal/Voucher Allowance:** BRL 35.00 per day **Transportation Voucher** **Health Insurance:** NotreDame (30% co-payment) **Dental Insurance:** Bradesco (no deduction; optional plans with deduction) **TotalPass Gym Membership:** available after hiring — you choose the plan **PLR (Profit Sharing):** BRL 1\.500,00/year (paid in two installments — September and March, prorated) **Birthday Day Off:** one day off on your birthday, starting after 3 months **Domina Baby Kit:** special newborn kit starting after 3 months ‍ **Dad is Dad:** 10-day paternity leave starting after 3 months **Join us!** At Dominalog, we believe success begins with people. If you want to be part of a purpose-driven team that values its work and grows together, **apply now and help us dominate the future!** Minimum Education Level: Bachelor's Degree Desired Education: * Logistics, Bachelor's Degree Willingness to travel * Domina Baby Kit (Natura) for parents * Birthday Day Off * Extended paternity leave (5 days) * Meal or food allowance * Career development plan * Health insurance * Wedding gift: 42-inch TV * Payroll-deductible loan via Itaú Bank * Dominalog Corporate Gym * Longevity bonus * TotalPass (access to 1\.200 gyms) * PLR * Dental insurance