We are much more than a collections company. Concilig has built a solid reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. Focused on innovation and market demands, we offer customized solutions, continuously improved to deliver excellence in service. Our goal is to achieve maximum performance across the Customer Journey, integrating all touchpoints between customers and companies. We provide a unique, valuable, and successful omnichannel experience for every brand that seeks us out. Everything is now interconnected, supported by cutting-edge technology and the best human capital. Concilig: connect experiences, satisfaction, and new possibilities. Prepare yourself for a new level of Customer Experience and Customer Journey. **Concilig\-yourself. Connect the dots, link the results.** **Responsibilities and duties** * Map competencies and diagnose individual and collective development needs, proposing strategies, trainings, and action plans aligned with business needs; * Develop and conduct technical and behavioral trainings, creating dynamic and operationally relevant content, materials, and learning paths; * Monitor training indicators and outcomes, evaluating the effectiveness of initiatives and implementing continuous improvements; * Plan, organize, and oversee logistics for in-person and online trainings, ensuring necessary resources and operational support for activities. * Structure talent development programs and corporate education initiatives; * Collaborate effectively, with clear communication, an analytical mindset, proactivity, and a focus on innovation and people development. **Requirements and qualifications** * Currently pursuing or completed undergraduate degree; * Full-time availability; * Prior experience in this role is desirable. **Additional information** **Meal Allowance** **Transportation Allowance** **Health Insurance Plan** **Dental Insurance Plan** **Wellhub (Gympass)** **Birthday Day Off** **Career Development Plan** **Partnerships** At Concilig, we believe that **our role goes beyond delivering results to our clients and partners — it is about transforming lives**. Here, you will find a dynamic, collaborative environment full of opportunities to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, promoting diversity, and investing in talents of all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact, both within and outside the company. If you seek a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has voice, purpose, and future.
João Silva
Indeed · HR
João Silva
Indeed · HR
