Payment Instruments Assistant

Description

Job Summary: This internship position involves operational support and handling of requests related to payment instruments, ensuring compliance and organizational efficiency of activities. Key Highlights: 1. Operational support for payment instruments 2. Support for cooperatives and internal departments 3. Focus on organization, quality, and continuous improvement **Job Description:** Provide support to affiliated cooperatives and internal departments regarding payment instrument products (cards and acquiring), as directed by analysts; Assist in executing operational routines for card products, including requests, registrations, updates, and system queries; Support the execution of acquiring operational routines, including merchant onboarding, establishment maintenance, and tracking of requests; Record, track, and route service tickets, emails, and requests through the department’s support channels; Assist in controlling and updating spreadsheets and systems for tracking operational requests; Support the control and organization of physical and digital documents within the department, ensuring proper archiving per internal standards; Assist in monitoring deadlines and SLAs for requests, flagging deviations to responsible analysts; Support verification of operational information and data, ensuring consistency and quality in records; Assist in preparing and organizing operational and managerial reports for the department; Support monitoring of merchant onboarding and maintenance processes in acquiring; Assist in logistics control of acquiring equipment, including shipping, receipt, and maintenance records; Support interaction with operational partners, under analyst guidance, to address simple requests; Assist in disseminating operational information and guidance to affiliated cooperatives, as directed by the department; Perform low-complexity operational tasks following predefined procedures and workflows; Contribute to identifying improvements in operational processes, reporting opportunities to analysts and leadership; Support organizing training sessions, materials, and communications for the payment instruments department; Perform duties in compliance with internal regulations, institutional policies, and departmental guidance; Maintain clear and organized communication with the team, ensuring smooth information flow; Pursue continuous development through participation in departmental training and capacity-building initiatives; Act proactively, with organization and focus on delivery quality, contributing to the efficiency of the payment instruments team; **Requirements:** Completed High School; Currently enrolled in a Bachelor’s program in Business Administration, Accounting, Economics, Statistics, Financial Management, or related fields; CPA certification (desirable); Proficiency in Microsoft Office (especially Excel and PowerPoint — intermediate/advanced); Familiarity with financial instruments and financial mathematics is desirable. **Benefits:** * Listening Channel — Psychological support for employees; * Day Off — One day off during your birthday month; * Higher Education Incentive — 50% coverage of undergraduate or postgraduate tuition fees; * Health Insurance — 100% employer-paid monthly premium by CrediSIS; * Wellhub Health & Wellness Program; * Life Insurance; * Meal/Voucher Allowance;