Job Summary: Responsible for planning, executing, and monitoring operations to ensure customer satisfaction, adherence to deadlines, and continuous process improvement. Key Highlights: 1. Ensure customer satisfaction 2. Continuous process improvement 3. Operational planning and scheduling **Job Mission** Responsible for ensuring customer satisfaction through the planning, execution, and monitoring of operational activities, guaranteeing compliance with deadlines, SLAs, and continuous process improvement. **Responsibilities** **Customer Service and Support** Provide customer service and support Perform follow-up on operational progress and communicate any deviations Receive service requests and mandatory documents required for registration **Operational Planning and Scheduling** Plan daily unit schedule in coordination with the operations team Define service scheduling based on contracted schedules/capacities, considering priorities when identified Schedule customer appointments and register them in the system Receive and forward scheduling grids and invoices sent by customers Issue and provide service manifests to operations Generate inbound and outbound loads in the WMS, preparing picking maps for outbound loading **Monitoring and Control of KPIs/SLAs** Update, monitor, and control operational KPIs Develop and manage SLA indicators, proposing corrective actions in case of deviations (e.g., action plans, Pareto analysis) Prepare planning and customer delivery reports **Closing and Billing** Finalize billing manifests within established deadlines Forward completed processes to the billing department **Inventory Management and Discrepancy Handling** Verify inventory discrepancies based on movement reports **Continuous Improvement and Compliance** Identify and propose process improvements to increase efficiency and customer satisfaction Create operational instructions according to specific customer needs and activities Ensure compliance with the Code of Ethics, technical, administrative, socio-environmental, and safety standards Requirements: **Education and Knowledge Requirements** Minimum Required Education: Currently pursuing a Bachelor's degree **Preferred Education:** Bachelor's degree completed **Desired Knowledge and Required Level:** Warehouse Management System (WMS) knowledge \- Basic level Excel proficiency \- Basic level Microsoft Office Suite (Word, PowerPoint, Outlook) knowledge \- Basic level Basic understanding of invoice issuance and tax legislation \- Basic level Benefits **Tecadi Benefits** Medical and Dental Plans No monthly fee, offering access to high-quality medical and dental care. On-site Cafeteria ️ Convenience of meals at the workplace. Flash Card Meal allowance * Fuel allowance Life Insurance ️ Coverage for unforeseen events, providing greater security for employees. Private Parking Ease of access to the workplace, with parking spaces available for employees. Citizen Company Maternity Leave Extension of maternity leave up to 180 days (6 months), beyond the legal 120-day period, allowing more time to care for the newborn. Paternity Leave Extension of paternity leave up to 20 days (beyond the 5 days mandated by law), allowing fathers more time to accompany their child's early development. SESC Membership Benefit granting access to SESC services—including leisure, culture, health, and education—for employees and their dependents. We value inclusion! We have openings for persons with disabilities (PwD). Join us and contribute to our success!
João Silva
Indeed · HR
João Silva
Indeed · HR
