Administrative Analyst - Agency Operations

Description

Job Summary: Responsible for monitoring, organizing, and executing agency-related activities, ensuring efficient administrative, operational, and documentary processes, with direct support and relationship management with customers and suppliers. Key Highlights: 1. Direct support to agency, transportation, or operations departments 2. Maintaining relationships with customers, suppliers, and internal teams 3. Autonomous and team-based work focused on results Description Responsible for monitoring, organizing, and executing activities related to the agency workflow, ensuring that administrative, operational, and documentary processes are carried out efficiently, promptly, and in compliance. Provides direct support to the agency, transportation, or operations department while maintaining relationships with customers, suppliers, and internal teams. * Perform bank reconciliations, data entries, system updates, and data control in the internal system and tracking spreadsheets; * Support service contracting and agency operations (drivers, third parties, freight, transportation operations, etc.); * Issue, verify, and organize mandatory documents (CT\-e, invoices, contracts, delivery confirmations); * Monitor departmental KPIs and generate management reports; * Monitor operational progress, ensuring adherence to deadlines and required standards; * Resolve administrative pending issues related to agency operations; * Contact service providers and partners to align information, maintaining clear communication and organization. Requirements * Bachelor’s degree in Administration, Logistics, or related fields; * Experience in administrative routines or transportation/agency operations. * Strong organizational skills, responsibility, and proficiency with systems. * Ability to communicate clearly and professionally. * Intermediate/advanced Excel skills; * Analytical, organized profile with a strong sense of responsibility; * Ability to work autonomously and collaboratively, with a focus on results and meeting deadlines.