**Job Description:** * Our team consists of excellent technology professionals. * Collaboration and commitment are part of our daily routine as we develop new features, building a robust and scalable product. * As part of our team, your work will impact thousands of users from some of the largest companies in the country, who use our solution daily. **Responsibilities:** * The professional will be a member of the NOC (CIGR) Service Management Support Team, working in the areas of networks, telecommunications, monitoring, and tracking the ticket lifecycle (ITSM). * Must provide customized support to customers, with knowledge of the service delivery topology, configuration, SLA, and other specific characteristics of the services provided. * Provide telephone support to clarify doubts, handle complaints, and process service requests, supporting tickets and service orders (OS) opened by customers via the commercial area (CALL CENTER). **Requirements and Qualifications:** * Bachelor’s degree in IT or currently pursuing one. * ITIL4 certification is mandatory. **Job Details:** * Employment type: CLT. * Work model: On-site. * Work location: Lago Sul, Brasília-DF. * Working hours: 1:00 PM to 7:15 PM – rotating 6X1 schedule. Job type: Full-time, Permanent CLT Salary: R$2,000.00 – R$3,000.00 per month Benefits: * Health insurance * Dental insurance * Commercial agreements and discounts * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection question(s): * Have you previously worked in a NOC environment? For how long? Please elaborate. * Do you hold an active ITIL4 certification? Work location: On-site