Job Summary: We are looking for a Technical Support Analyst with systemic vision, passion for technology, and the ability to translate technical issues into simple language for customers, initially working at Easymarine. Key Highlights: 1. Working with technology and innovation within a diverse ecosystem of companies 2. Customer success focus and continuous learning 3. Opportunity to grow within a high-performance team **About Hub Floripa** We are a **Technology and Innovation Hub**, operating as an ecosystem of companies that develop technological solutions for various sectors. With over 15 years in the market, the group comprises companies impacting multiple industries: * Easymarine – Management platform for marinas and the nautical ecosystem; * Boxlink – Logistics management platform for medium and large-scale operations; * BoxCubo – Intelligent cubing solutions with integrated hardware and software; * SCC4 (Postal Portal / Shipping Portal) – Systems for operational management of franchises and logistics operators; * Devolvi – Reverse logistics solutions. We are continuously growing and building a high-performance team. We seek individuals who share our passion for technology, continuous learning, and customer success. **About the Position** We are seeking a **Technical Support Analyst** with systemic vision, enthusiasm for technology, ability to understand business workflows, and capability to translate technical problems into simple language for customers. Initially, this role will focus on Easymarine, supporting our customers in the nautical sector. * ⚠️ Availability to work rotating shifts (6x1 regime), including weekends and holidays, is mandatory. Hours worked on Sundays and holidays are compensated with a 100% premium. **Main Responsibilities** * Provide Level 1 and Level 2 support (incidents and service requests); * Track tickets until resolution, ensuring SLA compliance; * Assist in log analysis, database review, and integration troubleshooting; * Document procedures, recurring errors, and solutions; * Support new client onboarding and training; * Collaborate with Product, Development, and Commercial teams; * Monitor support metrics (First Response Time, Resolution Time, CSAT, etc.). **Mandatory Requirements** * Completed or ongoing degree in Information Systems, Systems Analysis and Development, Computer Science, or related fields; * Minimum 1 year of experience in Technical Support; * Strong written and verbal communication skills; * Aptitude for system logic and understanding of information flows; * Organizational skills and ability to prioritize tasks. **Preferred Qualifications** * Knowledge of finance and accounting; * Experience in system implementation; * Experience in B2B customer support; * Basic SQL knowledge. **Position Details** * Employment Type: CLT (Consolidation of Labor Laws) * Work Model: On-site – Cacupé \| Florianópolis * Working Hours: 8:00 AM–6:00 PM, with rotating shift coverage (6x1 regime) * Salary: R$ 2\.500,00 **Benefits** **?** \- Meal/Voucher Allowance: R$ 55.00 per day (\~R$ 1\.200/month); additional allowance for on-call days * Wellhub * Psicologia Viva: 2 monthly sessions with a psychologist * Conexa Saúde: 2 monthly sessions with a nutritionist * SESC membership benefits * Birthday day off ? **If you love technology, solving problems, and making a real impact on customer experience, this opportunity may be for you!** **Join our ecosystem and grow with us! ?