Systems and Infrastructure Support Analyst

Description

Job Summary: Provide user support for hardware, software, and internal systems; handle service tickets; troubleshoot issues; and support the Protheus (TOTVS) system. Key Highlights: 1. User support (hardware, software, and internal systems) 2. Experience with ERP support (Protheus preferred) 3. Organized, communicative profile with a strong sense of urgency and responsibility Guarulhos – SP \| On-site Business hours **Responsibilities:** Provide user support (hardware, software, and internal systems). Handle service tickets and resolve issues. Support the Protheus (TOTVS) system. Install and maintain computers and peripherals. Basic network, cabling, and printer support. Access control and backup assistance. **Requirements:** Experience with ERP support (Protheus preferred). Knowledge of basic IT infrastructure (networks and hardware). Basic SQL knowledge (a plus). Proficiency in Windows and Microsoft Office suite. Organized and communicative profile with strong problem-solving maturity, and a strong sense of urgency and responsibility. Professionals seeking long-term projects (commitment)