Inside Sales Supervisor

Description

Job Summary: The Inside Sales Supervisor leads the internal sales team, ensuring goal attainment through a structured operation and continuous development of sales representatives. Key Highlights: 1. Lead the internal sales team (SDRs and/or Closers) 2. Optimize commercial processes and the sales funnel 3. Continuously develop the team's sales techniques **Requirements:** * Completed or ongoing undergraduate degree (Business Administration, Marketing, Commercial Management, or related fields) * Experience in inside sales * Prior experience leading a sales team * Proficiency with CRM tools (e.g., Salesforce, HubSpot, Pipedrive) * Knowledge of the sales funnel * Data analysis skills and proficiency with Excel/spreadsheets **Role Summary:** The Inside Sales Supervisor is responsible for leading the internal sales team, ensuring goal attainment through a structured, data-driven, and highly productive operation. This role involves monitoring the sales funnel, optimizing commercial processes, and continuously developing sales representatives. **Key Responsibilities:** * Lead and monitor the internal sales team (SDRs and/or Closers) * Monitor the sales funnel (leads, opportunities, conversion, and closing) * Ensure proper CRM usage and timely updates of commercial information * Define and track individual and collective goals * Conduct pipeline, forecast, and performance meetings * Train and develop the team in consultative sales techniques (SPIN, rapport building, objection handling, etc.) * Analyze metrics and propose improvements to sales processes * Collaborate with marketing to enhance lead generation and qualification * Monitor outreach quality (calls, e\-mails, WhatsApp, etc.) * Develop playbooks and standardize commercial processes