Senior Customer Care Analyst - Campinas

Description

Job Summary: Act as the Customer Care focal point for strategic customers, overseeing orders, deliveries, and billing; proactively communicating and collaborating across multiple teams to ensure seamless execution. Key Highlights: 1. Acting as the Customer Care focal point for strategic customers. 2. Interacting with Planning, Logistics, Production, and Commercial teams. 3. Monitoring service-level KPIs and preparing reports. #### **Unlock the Chemistry of Life.**TM At Amyris, we pioneer the use of microbes to convert plant-derived sugars into high-performance molecules at scale. Our platform unlocks the sophisticated and intricate chemistry found in all living systems, enabling new product possibilities, market opportunities, and sustainable solutions. With proven scalability, we are redefining what renewable chemistry can achieve. Visit our website to learn more: https://amyris.com/ * At Amyris, we are a team of creative and innovative people. We value healthy relationships from diverse perspectives and strive to foster an inclusive culture embracing different races, ethnicities, genders, religions, people with disabilities, and the LGBTQIA+ community. Join our team! **Responsibilities:** * Act as the Customer Care focal point for strategic customers. Track order, delivery, billing, and post-sales status. Proactively communicate with customers regarding delays, changes, and mitigation plans. Collaborate with Planning, Logistics, Production, and Commercial teams to ensure aligned execution. Support complaint resolution, ensuring proper logging and follow-up. Monitor service-level KPIs (OTIF, Fill Rate, customer backlog). Prepare monitoring and performance reports for customer service. Provide operational inputs for IBP cycles. **Requirements:** * Bachelor’s degree in Administration, Engineering, Logistics, or related fields. * Fluent English. * Solid experience in Customer Care / Customer Service within B2B or industrial environments. * Experience tracking orders, deliveries, billing, and post-sales activities. * Knowledge of the Order-to-Cash process, with emphasis on customer support and follow-up (non-administrative focus). * SAP ERP – SD (order, delivery, and billing inquiry). * Intermediate/advanced Excel proficiency. * IBP / S&OP knowledge is desirable.