Job Summary: We are looking for a communicative and organized SDR Analyst to handle initial customer contact, schedule visits, and provide support—ensuring a satisfying experience with custom-built furniture. Key Highlights: 1. Simplify the journey of those seeking custom-made furniture 2. Work with a committed and passionate team 3. Deliver personalized experiences to customers At **Moveleiros**, we connect consumers, retailers, and manufacturers to transform how custom-built furniture is purchased. We are a leading platform in the furniture industry, integrating technology, customer service, and user experience. Our purpose is to simplify the journey of those seeking custom-made furniture by offering an efficient, well-organized, and fully customer-satisfaction-oriented service. With a committed and passionate team, we work every day to deliver personalized experiences and help thousands of people realize their dream of transforming their living spaces. What We’re Looking For: We are seeking an **SDR Analyst** with strong communication skills, organizational ability, and a customer-centric mindset. This professional will be responsible for the first stage of the consumer’s journey: initial contact, guidance, and scheduling visits with our custom-furniture partners. If you enjoy interacting with people, possess excellent communication skills, and stand out for your organization and proactivity, this position is for you! **Responsibilities and Duties:** * Conduct initial contact with new customers, understand their needs, and guide them appropriately. * Schedule visits for custom-furniture projects, ensuring organization and accuracy. Monitor scheduled appointments to ensure each step occurs on time. * Provide ongoing support to customers throughout their journey, ensuring a positive experience. * Record all interactions and activities in the CRM. * Maintain constant communication with partners and internal teams for alignment. * Manage multiple simultaneous tasks, prioritizing urgent requests. **Essential Requirements:** Prior experience in customer service (in-person, phone, or digital). Excellent verbal and written communication skills. Strong organizational skills, agility, and attention to detail. Ability to work under pressure and manage high-volume customer interactions. Proactive approach to resolving issues and anticipating needs. Customer-experience and satisfaction-oriented mindset. Proficiency with digital systems and tools. **Desirable Qualifications:** Experience in scheduling, call centers, or support roles. Experience in the furniture industry. Basic understanding of commercial processes or customer relationship management. Experience working in goal- and metric-driven environments. **Benefits:** Meal Voucher — BRL 26.00/day Transportation Voucher — Based on usage Birthday Day Off SESC Membership Attractive and differentiated commissions **What You Need to Know:** CLT Employment Regime — Salary of BRL 2\.120,00 Working Hours: Monday to Friday, 8:30 AM to 6:18 PM (1-hour lunch break) On-site position — Ipiranga, São Paulo/SP ***Immediate Start*** Minimum Education: High School Diploma (Secondary Education) * Partnership with SESC * Birthday Day Off * Meal Voucher (VR) * Transportation Voucher (VT) * Commission