Operational Analyst – P&C

Description

Job Summary: We are seeking an Operational Analyst to mediate pending items and operational processes with insurance companies, ensuring customer satisfaction and compliance with policies. Key Highlights: 1. Will be responsible for controlling deadlines for policy issuance and document clearance. 2. Responsible for ensuring process quality and verification. 3. Will ensure optimal operational flow with internal and external clients. **Introduction** Welcome to Gallagher – a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what is right. We help our clients navigate complexity with confidence, empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than just a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we are better together. Whether working directly with clients or as part of our corporate team – in the brokerage division, the benefits and HR consulting division, or our internal team – you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to achieve success, and inspired to keep learning. This is living The Gallagher Way. **Vision** We are Gallagher Brazil, a global insurance and reinsurance brokerage, ranked among the world’s top three in risk management and benefits consulting. More than just an insurance brokerage, we are an international group of partners delivering cost-effective, client-centered, expertise-based risk management solutions. Our leadership team fosters a dynamic and entrepreneurial culture that has made us innovators in developing new products and services for our clients. Our unique culture guides how we do business and is defined by a set of 25 principles known as The Gallagher Way. These values underpin everything we do, and as a result, Gallagher has been named one of the World’s Most Ethical Companies for ten consecutive years. Our 30,000+ specialized consultants are integral members of their local business communities. Wherever you are in the world and whatever your industry, we create and champion a distinctive culture grounded in strong values, collaboration, and professional excellence. Since 1927, we’ve partnered with our clients to deliver effective solutions to their challenges and help them face the future with confidence. This position will be with Grupo Interbrok, a company within the Gallagher Group. Our Operations team ensures the proper functioning and accuracy of databases containing clients’ financial and registration information related to Property & Casualty insurance transactions. We act as facilitators in resolving issues and provide support to internal clients, aiming to deliver differentiated service and assistance. We play a critical role in ensuring clients are properly registered and that all registration-related processes comply with the insurance brokerage’s regulations, policies, and policies negotiated with us. **How You’ll Make an Impact** We are looking for an Operational Analyst capable of contributing to our key processes—including controlling policy issuance deadlines with insurance companies, clearing issued documents, and ensuring quality/verification—to join the Gallagher team. The ideal candidate will be responsible for mediating pending items and operational processes with insurance companies, ensuring customer satisfaction and compliance with applicable policies and regulations. * Handling pending items with insurance companies, ensuring high-quality service delivery to our clients. * Ensuring optimal operational flow with our internal and external clients. * Managing and maintaining up-to-date client and insurance policy registrations. * Collaborating closely with commercial and Placement teams to ensure client data accuracy. * Assisting in resolving any registration issues or discrepancies. * Providing administrative support as required. * Staying current on trends and best practices in process improvement and insurance brokerage, continuously seeking opportunities for enhancement. **About You** * Proven experience preparing insurance proposals, preferably within an insurance brokerage. * Knowledge of various insurance types and their coverages. * Strong verbal and written communication skills. * Attention to detail and ability to meticulously review documents. * Ability to work independently and collaboratively. * Familiarity with Quiver and Pipefy for process control and policy issuance is a plus. What skills will help you succeed in this opportunity? * You possess excellent communication (written and verbal) that will help you build strong relationships with our stakeholders, both internally and externally. We are a collaborative team and seek colleagues who understand the importance of commitments and are open to honest, constructive feedback; * You adapt easily and remain calm in a dynamic environment with multiple priorities on any given workday, requiring organization and prioritization skills while maintaining attention to detail; * You can work autonomously; * You actively seek to develop your professional competencies and improve your efficiency and productivity, demonstrating a continuous desire to learn and grow.