Nespresso AR Junior Analyst

Description

Job Summary: Credit Notes Analyst responsible for managing complaints and deductions for Nespresso, issuing credit notes and resolving issues with various departments. Key Highlights: 1. Nespresso Accounts Receivable operations 2. Complaints and deductions management 3. Multifunctional and multicultural environment Nestlé has been present in 99% of Brazilian households for 100 years. As the world’s leading food and beverage company, Nestlé operates in 190 countries with the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to come. Interested in learning more about Nestlé? Visit our website for further insights into our history, values, and social commitments: https://www.nestle.com **Position Summary** **Location:** Nestlé Business Services – NBS Ribeirão Preto **Area/Stream:** R2R – Record to Report **Reports to:** Accounts Receivables Supervisor **Working Hours:** 08:00–17:40 **Work Model:** Hybrid or Remote **Is there a mapped candidate?** No As part of NBS LATAM, you will join the **Nespresso Accounts Receivable** team within **R2R**, serving as a **Credit Notes Analyst**, delivering **complaints and deductions management** services to our markets. **A Day in the Life of...** As an Analyst, you will be responsible for performing daily **complaints and deductions** activities for our markets, including: * Issuing **credit notes** related to promotions, commercial and distribution agreements, price differences, returns, etc.; * Managing identification and resolution of **complaints and deductions** across various organizational departments; * Reconciling customer credits in the **Nessoft** system, ensuring high-quality and timely service delivery to Nespresso markets; * Supporting markets and leading operational meetings with partners. **Required Knowledge:** * Bachelor’s degree completed or in progress in Administration, Accounting, Economics, or related fields; * Intermediate to Advanced English proficiency mandatory; * Solid proficiency in MS Office, especially Excel; * Strong problem-solving skills; * Ability to learn quickly; * Excellent customer relationship, communication, and service orientation; * Ability to work effectively in a multifunctional and multicultural environment. We are a diverse and inclusive company embracing multiple perspectives and innovative ideas. We invest in Digital Transformation and value innovation—both in our products and in our ways of working. A company that values respect and prioritizes the well-being of our employees. When it feels good, we do it!