**️ Position: Mid-Level E-Commerce Analyst** **Location:** Taubaté/SP – On-site **Industry:** Optical Retail and Jewelry **Job Mission** Manage the company's digital operations with a primary focus on **generating sales through the website and online channels**, ensuring portfolio performance, navigation quality, and efficiency of commercial actions in the digital environment. **✅ Key Responsibilities** * Manage website sales performance, conducting analysis by category, portfolio, competitiveness, and growth opportunities. * Develop actions and campaigns to increase conversion rates and revenue. * Plan the digital commercial calendar and execute specific online channel campaigns. * Monitor digital channel operations (website, social media, marketplaces), ensuring updates, availability, and competitiveness. * Monitor e\-commerce KPIs and implement action plans focused on results. * Interface with the purchasing department, leading negotiations with suppliers to improve the efficiency of the online product mix. * Act as a liaison between e\-commerce and physical stores, promoting inventory integration and joint commercial initiatives. * Manage customer service across digital channels (e\-mail, social media, Reclame Aqui, WhatsApp), focusing on quality and issue resolution. * Represent e\-commerce in meetings with marketing, sales, and portfolio teams, ensuring strategic and operational alignment. * Manage marketplace channels, developing specific strategies per channel and maintaining relationships with partners. **Requirements and Desired Profile** * Previous experience in e\-commerce operations. * Analytical profile, results-oriented, data-driven, and experienced in routine management. * Strong negotiation and relationship skills with various departments and suppliers. * Autonomy, organization, and practical problem-solving orientation. * Completed undergraduate degree (preferred fields: Business Administration, Marketing, Communications, or related areas). **Advantageous Qualifications** * Experience in fashion, jewelry, or high-value products sectors. * Experience with digital campaigns, CRM, data analysis, and marketplaces. **Location****Employment Type****Work Model** Taubaté, SP, BR Full-time CLT On-site