**A BRAZILIAN COMPANY, BUILT ON TALENT, PASSION, ENTHUSIASM, AND CHALLENGES!** Hi, we’re **VAMOS**! A unique ecosystem offering alternatives for renewing and expanding the Brazilian fleet. With this mission, we develop our business daily around two pillars: renewal and innovation — always contributing to improving performance and increasing our customers’ profitability. Our journey is driven by responsibility toward every **CUSTOMER**, commitment to our **PEOPLE**, **SIMPLICITY** in our distinctive way of being and doing, **OWNER MINDSET** in our day-to-day work, ensuring **SUSTAINABILITY** in everything we do, and treating **PROFIT** as the guarantee of renewing our cycles. We seek individuals who embody simplicity, passion for service, and eagerness to learn, challenge themselves, and grow alongside the company. If this is you — and you want to work in an environment where our PEOPLE truly make a difference — check out our open positions or submit your resume to our talent pool. All selection processes conducted by **VAMOS** are affirmative, inclusive, and non-discriminatory. **Responsibilities and duties** * Design and operate transactional and relational NPS programs across all Vamos rental segments. * Analyze satisfaction metrics (NPS, CSAT, CES), cross-referencing CRM data, qualitative feedback, and retention indicators. * Map and optimize customer journey touchpoints for renters, proposing improvements in collaboration with Operations, IT, and Customer Service teams. * Coordinate closed-loop follow-up with detractors and neutral customers, ensuring response SLAs and corrective actions. * Develop and maintain protocols for handling critical relationship situations. * Collaborate with Digital Marketing, SDR/BDR, and Inside Sales teams to translate CX insights into retention campaigns and nurturing sequences. * Support the creation of marketing reports and performance reports (RP), consolidating satisfaction data, campaign performance, and relationship KPIs into management-level dashboards for leadership. * Build and maintain KPI tracking spreadsheets, dashboards, and databases in Excel and reporting platforms (Power BI, Looker Studio, or similar). * Support the validation process of creative assets and communication materials, ensuring adherence to Vamos’ visual identity and brand guidelines. * Define, monitor, and report on experience KPIs — NPS, CSAT, CES, churn, resolution time, and follow-up time. * Ensure the Voice of the Customer informs the area’s strategic commercial calendar. **Requirements and qualifications** * Experience managing NPS, CSAT, or CES programs in a B2B environment. * Proficiency with CRM systems (Ploomes, Salesforce, HubSpot, or similar). * Intermediate/advanced Excel skills; familiarity with reporting platforms (Power BI, Looker Studio, or similar); experience validating creative assets and communication materials. * Strong analytical ability to interpret data and generate executive reports. * Bachelor’s degree in Marketing, Business Administration, Engineering, or related fields. **Additional information** We offer the traditional benefits you already know — and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories — dining, entertainment, services, education, leisure, and sports. * **Focused on You:** A dedicated channel providing specialized support for you and your family — including psychological, social, financial, legal, and other assistance — available 24/7, fully confidential. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and teenagers’ education is. At **VAMOS**, we help with purchasing the **school supply kit** for our employees’ children. * **VAMOS University**, a platform supporting your self-development and continuous learning. * **Veterans Event:** We recognize and celebrate our long-standing employees with special events for those completing 15+ years with us. * **Mom’s Corner:** Spaces located at our headquarters in Itaim Bibi and administrative office in Mogi das Cruzes, dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. These areas provide all necessary **equipment for milk expression and storage, with privacy and comfort.** **** * **Totalpass:** To support your quality of life, health, and well-being. * **School Supply Kit** offered at accessible prices (so you can secure high-quality materials with excellent value). * **Pet Love:** Because we also care for your four-legged family member — we include a special benefit for this beloved member of your family. **We’re thrilled to have you here!** At VAMOS, we believe people are our greatest differentiator. We are an ecosystem transforming transportation and mobility through innovation, simplicity, and purpose — all grounded in strong values aligned with ESG principles, now further strengthened by our new strategic lens: **SIM\+PAR**. **SIM\+PAR** represents how we aim to advance in 2026: **SIM** stands for *simplify*, *unite*, and *move forward together*. **PAR** stands for *partnership*, *ownership*, and *purpose*. It is this combination that drives our decisions, our culture, and our way of working — always focused on what truly matters: people. Here, you’ll find real opportunities for growth, development, and ownership. We actively include underrepresented groups and value diversity in all its forms. Our openings are open to everyone, regardless of gender, race, sexual orientation, religion, or disability. We seek talents who share our passion for customers, focus on results, and desire to build the future — simply and collaboratively. **Our values drive us:** * **Customer**: The reason for our existence. * **People**: What makes us unique. * **Simplicity**: Be simple to be agile. * **Owner Mindset**: If it were mine, I’d do it better. * **Sustainability**: Every action counts. * **Profit**: Everyone’s mission — to grow and keep innovating. And now, with **SIM\+PAR**, we reinforce our ambition to do even more and better: act with purpose, strengthen partnerships, accelerate initiatives, and collectively build a more human, efficient, and connected ecosystem. If you believe you can make a difference and want to build your career in a collaborative, safe, and opportunity-rich environment, **LET’S GO — together**. Because here, **people are our business**.
João Silva
Indeed · HR
João Silva
Indeed · HR
