Job Summary: Arktus is seeking a Post-Sales Support Analyst in Cascavel, PR, to provide personalized support, communicate with customers, respond to requests, and ensure post-sales satisfaction. Key Highlights: 1. Provide personalized customer support 2. Ensure post-sales satisfaction 3. Resolve issues efficiently and proactively **Job Description** Arktus is looking for a dedicated Post-Sales Support Analyst to join our team in Cascavel, PR. The professional will be responsible for providing personalized customer support, addressing their needs, and resolving potential issues. Daily responsibilities include communicating with customers, responding to their requests, monitoring processes, and ensuring full post-sales satisfaction. This is a full-time, on-site position. **Qualifications** * **Customer Service:** Competence in customer support and strategies to promote satisfaction and loyalty. * **Analytical Skills:** Ability to analyze requests and resolve problems efficiently and proactively. * **Communication:** Skill in clear and empathetic verbal and written communication, essential for delivering excellent customer service. * A degree in Administration, Business Management, or related fields is considered an advantage, as is prior experience in customer service. Job Type: Full-time, CLT permanent contract Compensation: Starting at R$2.100,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Customer Service (Mandatory) Work Location: On-site