Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree in Information Technology or related fields * Minimum 0–2 years of experience in IT support or Help Desk * Basic knowledge of Windows, macOS, and Linux * Networking configuration skills (Wi-Fi, VPN, DHCP) * Familiarity with ticketing systems (ServiceNow, JIRA Service Desk, or similar) Desirable: * CompTIA A+ certification or equivalent * Experience with Microsoft Office 365 and Exchange * Knowledge of Active Directory and LDAP * Proficiency in PowerShell or Bash scripting * Experience with ITIL and incident management processes Responsibilities and duties: * Reduce average ticket resolution time by 20% * Improve user satisfaction with an NPS above 70% * Contribute to procedure documentation that reduces rework by 15% * Implement infrastructure improvements that increase system availability to 99.5% Benefits: Birthday day-off, Corporate University, English language learning partnership (Cultura Inglesa), Educational institution partnership (FIAP), TotalPass Working hours: Business hours (flexible schedule) Knowledge: Education: Currently pursuing technical high school diploma 2512170202551921884