Junior Customer Service Analyst

Description

Job Summary: Customer service across multiple channels, ensuring quality, resolution, and excellence in the customer experience while identifying process improvements. Key Highlights: 1. Multiskill customer support (voice, WhatsApp, email) 2. Sales network support 3. Identification of process improvement opportunities Würth do Brasil has an open opportunity for the **Customer Service Center**, for the position of **Junior Customer Service Analyst**. We seek professionals who wish to join a global company recognized for excellence in its processes, delivery quality, and continuous improvement culture. If you have experience in this field and are interested in joining our team, review the job description below and submit your application. **Job Description:** * Location: Cotia – SP * Work model: 100% on-site \- After 3 months, hybrid model (1 day per week remote). * Schedule: Monday to Friday, 9:00 AM to 6:00 PM * Salary: To be discussed **Educational Requirements** * Completed High School **Technical Requirements** * Basic knowledge of Microsoft Office, especially Excel, for supporting controls, recordkeeping, and information organization; **Professional Experience** * Minimum 6 months of customer service experience, preferably in call center or customer service center operations; * Experience using CRM systems and multichannel support platforms, ensuring proper registration of interactions, follow-up on requests, and excellence in the customer experience **Competencies and Behavioral Profile** * Excellent verbal and written communication skills; * Empathy, active listening, and customer experience focus; * Proactivity and agility in identifying and resolving issues; * Organization, discipline, and results orientation; * Analytical ability and attention to detail; * Flexibility to adapt to change, including schedule variations; * Strong interpersonal skills and collaborative attitude; * Ethical, respectful, and professional conduct in the workplace; * Ability to work effectively in teams, promoting cooperation and cross-departmental alignment. **️ Key Responsibilities** * Provide customer service through both inbound and outbound channels, with multiskill capability (voice, WhatsApp, and email); * Record and track customer interactions in internal systems, ensuring accurate data entry and timely follow-up within established deadlines; * Handle requests, inquiries, complaints, and suggestions, ensuring service quality and resolution; * Maintain ongoing relationships with the sales network, providing support for commercial requests and processes; * Update systems with relevant information and interaction history; * Identify opportunities to improve customer service processes, contributing to greater efficiency and customer satisfaction; * Perform other duties inherent to the role as required by the department. Minimum Education Level: High School (Secondary Education) * On-site cafeteria * On-site gym * Würth product discounts * Leisure partnership programs * SESC * Meal allowance * Fuel allowance * Educational partnership programs * TotalPass * Dental care coverage * Medical care coverage * Life insurance * Transportation allowance