**Join the largest household glassware company in Latin America and one of the largest in the world!** We are looking for a **Junior Customer Relationship Analyst** to join our financial team and contribute to strategic processes that directly impact our global growth. **On a day-to-day basis, your responsibilities will include:** * Analyze domestic market sales order portfolio using the integrated system and electronic spreadsheets to consult orders and release delivery notes for shipment. * Analyze sales order breaks by checking product availability in other company warehouses through the integrated system, minimizing shortages that could potentially affect delivery to the customer. * Send copies of delivery notes or invoices to customers, retrieving information from the integrated system and sending via e-mail to meet customer request demands. * Schedule product pickups using electronic spreadsheets and the customer's website to establish an appropriate schedule. * Maintain customer registration up to date based on documents provided by customers and sales representatives, ensuring accurate and current delivery profiles. * Support resolving delivery issues by contacting relevant departments to prevent product returns. * Support the sales area by providing information related to customer portfolio, product pricing, sales conditions, among others. * Inform the production planning and control department about products requested by customers that are unavailable due to stock shortage, enabling necessary actions. * Issue sample, donation, replacement, free shipment, and promotional gift orders based on requests received from various internal departments (order requisitions) to serve customers and internal departments. * Calculate royalty amounts resulting from the use of third-party brands exploited by the company, based on data available on the internal network, for submission to the marketing and tax departments. * Issue orders and payment requests for services provided by suppliers, entering data into the integrated system based on received service invoices. * Keep domestic and specific sales price tables updated based on spreadsheets sent by sales representatives and historical price data, ensuring orders are entered into the integrated system with correct pricing. * Issue and register credit orders for product returns, order delays, and similar cases for customers in the integrated system, based on information from the shipping department. * Process orders and invoices received from customers via EDI (Electronic Data Interchange), using data from the EDI program to facilitate order release and meet customer requirements. * Perform other related duties as required. **What we expect from you:** * Completed or pursuing a Bachelor’s degree in Logistics, Business Administration, Engineering, or related fields. * Advanced Excel skills. * SAP system knowledge is desirable. **What we offer:** * Medical Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * Parking * Transportation Voucher * PPR | Profit Sharing Program * Private Pension Plan * Pharmacy Network Agreement * Special discounts on Nadir products * We have adopted a hybrid work model (4x1). Work Location: Suzano | SP. Nadir is present in people's daily lives with beloved brands and desirable products. Our purpose is to contribute to your professional growth through diverse opportunities and challenges. With over a century of existence, we are a company in constant evolution and growth, continuously seeking innovation and technological advancement. This is only possible because we respect and recognize our employees.