Job Summary: Responsible for providing corporate system support, assisting users, investigating incidents, and supporting continuous improvement. Key Highlights: 1. Corporate system support and user assistance 2. Incident investigation and resolution 3. Data analysis and continuous system improvement Responsible for providing support to the company's corporate systems, including user assistance, incident investigation and resolution, data analysis, integration monitoring, and support for continuous system improvement. Responsibilities * Respond to user tickets related to IT * Diagnose and resolve functional and technical issues * Execute database queries for data analysis and correction * Interact with software, service, and hardware vendors when necessary * Test fixes and new functionalities * Document procedures and solutions * Support system implementations and updates * Train users when required * ERP support * Support for custom systems and integrations * Oracle / SQL Server database support * Investigate data inconsistencies using SQL queries * Manage printing supplies Employment Type: Full-time CLT Compensation: R$1\.625,56 \- R$4\.434,01 per month Benefits: * Medical insurance * Dental insurance * Commercial agreements and discounts * Private pension plan * Life insurance * Transportation allowance Selection Question(s): * Basic understanding of system logic? * Experience in user support? * Experience in system support? * Experience in hardware maintenance? * Basic knowledge of SQL? * Experience with Protheus ERP * Experience in industrial environments * Experience in network infrastructure * Experience with VMware * Advanced Excel experience Work Location: On-site