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CUSTOMER SUCCESS ANALYST

R$1,900-2,000/month
Indeed
Full-time
Onsite
No experience limit
No degree limit
2J2M+MR Rio de Janeiro, State of Rio de Janeiro, Brazil
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Description

Job Summary: The professional will be responsible for monitoring sales orders, serving as the central point of contact across multiple departments, and ensuring compliance and organization of workflows within the system. Key Highlights: 1. Central point of contact among customer, sales, finance, logistics, and billing 2. Ensure order compliance with commercial and financial policies 3. Direct interface with sales representatives, finance, logistics, and billing **Main Responsibilities** Monitor sales orders from initiation through post\-billing Serve as the central point of contact among customer, sales, finance, logistics, and billing Validate prices, discounts, payment terms, and registration data Ensure order compliance with commercial and financial policies Perform order adjustments and corrections when necessary Maintain direct interface with sales representatives, finance, logistics, and billing Track order status until release for billing Support the organization and control of order workflows within the system Keep customers updated on order status, deadlines, and deliveries **Technical Requirements** Completed high school education Experience in Customer Success, after\-sales, customer service, or sales functions Organizational skills, attention to detail, and sense of responsibility ERP experience (especially TOTVS Winthor) **Expected Behavioral Profile** Responsible Organized and detail\-oriented Proactive Strong communication skills Analytical and solution\-oriented mindset Ethical and professional demeanor Committed to meeting deadlines Employment Type: Full\-time CLT Compensation: R$1\.900,00 \- R$2\.000,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Transportation voucher Work Location: On\-site

Source:  indeed View original post
João Silva
Indeed · HR

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