Description: Main Responsibilities Responsible for ensuring customer satisfaction and retention by monitoring orders, resolving inquiries and complaints, and ensuring expectations are met with quality and efficiency. Acts as a liaison between the client and internal departments, promoting a positive experience and strengthening business relationships. * Provide customer service, delivering information about products, delivery times, orders, and services. * Monitor the complete order cycle, from order entry to delivery, ensuring compliance with deadlines and quality standards. * Track customer satisfaction indicators and propose improvements in service processes. * Record and follow up on customer incidents (complaints, returns, special requests). * Proactively engage with strategic clients, ensuring long-term relationships. * Support the sales department with information regarding customer portfolio, service history, and improvement opportunities. * Collaborate with Production, Shipping, Quality, and Billing departments to resolve requests and align information. * Update customer records, reports, and service controls in the internal system. Work Schedule – 08:00 to 18:00 with a 1-hour lunch break Work Location: Mirassol SP, Commercial Department Common Requirements * Education: Completed or ongoing Bachelor's degree in Business Administration, Marketing, Sales Management, or related fields. * Experience: Customer service, customer relationship management; industrial sector knowledge is a plus. * Proficiency in Microsoft Office (Excel, Outlook, Word). * Systems * Customer service techniques and assertive communication skills. Salary Range: * Salary expectations will be considered Professional Growth With dedication and tenure, it is possible to advance into roles such as: * Analyst * Sales * Supervisor 2511260202401813076