Customer Success Analyst

Description

Job Summary: We are seeking a Customer Success Analyst to manage our B2B customer portfolio, build lasting relationships, and contribute to excellence in customer experience. Key Highlights: 1. Support B2B customer portfolio management 2. Keep information and records updated in the CRM 3. Contribute to the continuous improvement of customer experience Our purpose is to take care of our employees so they can take care of our customers. We embody GPTW principles — working with integrity, transparency, and genuine appreciation for people. If you enjoy building relationships, delivering value to customers, and believe that great experiences make all the difference, join Alianzo! **Job Description:** We are looking for a **Customer Success Analyst** to manage our B2B customer portfolio, support the development of long-term relationships, and contribute to excellence in our customers’ experience. **Responsibilities and Duties:** **What are the responsibilities for this role?** * Support B2B customer portfolio management, ensuring organization and follow-up on requests; * Maintain updated information and records in the CRM; * Participate in operational and customer follow-up meetings; * Support the implementation and analysis of satisfaction surveys (NPS); * Monitor basic portfolio health indicators and flag risks to the responsible manager; * Track action plans and ensure follow-up execution; * Conduct customer visits when necessary; * Organize meeting agendas, minutes, and records of customer interactions; * Contribute to the continuous improvement of customer experience. **Requirements and Qualifications:** **What will we evaluate?** * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Marketing, or related fields; * Experience in Customer Success, B2B customer service, or client relationship management; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Familiarity with Customer Success metrics such as NPS and retention; * Interest in developing analytical thinking; * Availability for on-site work in Cuiabá – MT. **Preferred Qualifications:** * Experience in recurring-service companies; * Knowledge of BPO or accounting; * Hands-on experience with CRM systems (e.g., Pipedrive or similar); * Understanding of financial indicators; * Driver’s license (Category B) and availability for customer visits. Minimum Education Level: Undergraduate Degree * Flexible Benefits Card * Health Insurance * Life Insurance * Marriage Allowance * Day Off * Transportation Allowance * Dental Plan * WellHub * Career Development Program * Profit Sharing