Job Summary: The Customer Service Assistant will be responsible for providing support and ensuring a positive experience for Febracis’s customers and training participants. Key Highlights: 1. Customer service across multiple channels and relationship support. 2. Support in enrollment processes, post-sales, and event organization. 3. Focus on customer retention and contribution to Febracis’s mission. The Customer Service Assistant will provide support to Febracis’s customers and training participants, ensuring a positive experience from the first contact through post-training. This role will directly clarify questions regarding purchased products and support customer relationship management, always aligned with Febracis’s values and excellence. **Responsibilities and Duties** * Provide customer service (in-person, phone, WhatsApp, and email) regarding products and trainings; * Clarify questions about training content, schedules, and formats; * Support enrollment processes, attendance confirmation, and participant follow-up; * Register customer information and requests in the management system (CRM); * Provide post-sales support, monitoring participant satisfaction and feedback; * Support the commercial and pedagogical teams in organizing classes and events; * Contribute to customer retention and relationship maintenance. **Requirements and Qualifications** * Completed high school education (undergraduate studies in Administration, Pedagogy, Psychology, HR, or related fields are a plus); * Prior experience in customer service, support, or administrative roles; * Strong oral and written communication skills; * Strong interpersonal communication skills; * Organizational ability, empathy, and solution-oriented mindset; * Basic proficiency in Office/Google Workspace suites and CRM systems. **Preferred Qualifications** * Experience in customer service within training, consulting, or corporate education sectors; * Familiarity with human development methodologies and coaching; * Ability to handle multiple simultaneous customer interactions and tasks. **Additional Information** * **Meal/Voucher Allowance: R$46.00 per day.** * **Transportation Voucher (VT)** * **TotalPass** * **GymPass** * **Health Insurance** * **Insurance** * **Life Insurance** * **Starbem** * **Childcare Assistance** * **Sesc Benefits** At **Febracis**, we believe in the power of transformative connections. We’re not just a business school—we’re a movement that inspires change and builds extraordinary stories. Our mission is simple yet grand: **to develop leaders, transform potential into results, and generate positive impact in the world.** We are people who believe that where limits exist, opportunities are born; that connection is essence, excellence is the path, and transforming lives is our greatest legacy. Being a **FebraLover** means living this every day. It means acting with integrity, having purpose in every action, being the protagonist of your own story, and believing that success only makes sense when shared. If you also believe that work and purpose go hand in hand, then this is your place. **Come build an extraordinary world with us. Come be a FebraLover.**