We are looking for a **Commercial CSM** to strategically drive revenue expansion from the active customer base, customer retention, and consultative sales. This role is designed for **Customer Success professionals with a commercial mindset**, capable of identifying opportunities, leading negotiations within their account portfolio, and generating sustainable growth through upsell, cross\-sell, and reactivations. The professional will join a structured Customer Success team and work in close partnership with the Customer Success Coordinator, Sales, and Operations. **Your day\-to\-day responsibilities** * Manage relationships with strategic customers, ensuring a successful, engaging, and value\-driven journey; * Directly lead customer retention and portfolio expansion, with a strong focus on revenue growth; * Identify commercial opportunities aligned with the customer’s needs and maturity level; * Conduct consultative sales within the existing customer base (upsell, cross\-sell, and renewals); * Analyze performance, satisfaction, engagement, and churn metrics; * Lead QBRs and executive meetings, presenting results, diagnostics, and action plans; * Collaborate closely with Sales and Operations to maximize value delivered to the customer; * Manage pipeline, forecast, and clearly defined monthly and annual targets. **Team Structure** **Currently, the CS team consists of:** * 1 CS Coordinator * 3 Relational CS Analysts * 1 Commercial CSM (new position) All tasks and goals will be exclusively assigned by the CS Coordinator. **Technical Requirements** * Proven experience in Customer Success with direct accountability for revenue expansion; * Strong background in consultative selling and value creation; * Proficiency in commercially oriented CS metrics: NRR, churn, expansion, LTV, engagement; * Hands\-on experience with CRM and SenseData (account portfolio management, opportunity tracking, and expansion funnel); * Experience leading QBRs and executive meetings with a results\-oriented approach; * Consistent track record of upsell, cross\-sell, and contractual renewals; * Analytical ability to interpret data, identify gaps, and propose actionable initiatives; * Clear goal orientation, with emphasis on pipeline and expansion forecasting. **A highly meritocratic model, offering real potential to earn above base salary.** **Benefits** * Meal Voucher / Food Voucher * Transportation Voucher * Health Insurance * Medical and Dental Assistance * Life Insurance * Benefits currently offered by Seja AP **About Seja AP** We are a business consulting firm focused on the continuous evolution of our clients, combining strategy, data, processes, and execution to deliver real and sustainable growth. Website: https://sejaap.com.br/ Minimum Education Level: Bachelor’s Degree