Training, Quality, and Communications Coordination

Description

Job Summary: Act as a technical and strategic leader in managing Training, Announcements, and Quality, ensuring consistency and impact across sales and customer service operations. Key Highlights: 1. Technical leadership in training and development 2. Focus on quality and operational performance 3. Culture of innovation and flexibility With over 40 years of history, we are pioneers and specialists in the payroll-deductible loan segment. We also offer fixed-income and variable-income investment solutions through Paraná Banco Investimentos. We provide secure and transparent loans for those seeking to settle larger debts, invest in something meaningful, or fulfill a dream—with the purpose of transforming financial solutions into smiles! **What makes us special?** * **We are passionate about smiles:** We strive for the best experiences for our customers, value people, and are passionate about our company. * **We are innovators who seek simplicity:** We experiment, learn, and continuously pursue improvements. * **We are flexible and drive change:** We cultivate adaptability as a virtue, encouraging and promoting constant transformations to achieve the best in every journey. * **We are data-driven:** Our goals are clear—if we cannot measure it, we cannot do it. We are guided by efficiency and maximize the use of available resources. Our job openings are open to everyone—regardless of gender, race, color, age, sexual orientation, or ethnicity. Requirements: **Responsibilities and Duties:** Serve as the technical reference and leader for the Training, Announcements, and Quality front, responsible for orchestrating these initiatives across the network, ensuring consistency, clarity, and tangible impact on sales and customer service performance. This role combines technical leadership, systemic business vision, and priority management, with strong hands-on involvement in defining guidelines, methodologies, and standards for the area. **Training & Development** Lead the technical strategy for training and capacity-building programs for sales and customer service; Ensure that product, process, performance, and behavioral training aligns with business needs; Define guidelines, standards, and best practices for content, learning paths, and learning methodologies; Serve as a technical support point for analysts and specialists in the area. **Operational Scripts & Announcements** Coordinate the creation and evolution of operational scripts, as well as development and delivery processes and SLAs; Ensure clarity, standardization, and regulatory compliance in operational materials; Oversee the communication strategy with the network, ensuring messages are objective, consistent, and actionable. **Quality & Performance** Provide technical leadership for quality initiatives in sales and customer service operations; Design and monitor quality diagnostics, indicators, and continuous improvement plans; Connect quality, training, and performance data to generate actionable insights; Collaborate closely with Product, Commercial, Customer Service, Marketing, and Operations teams. **Coordinate the team within the area, focusing on technical development, prioritization, and delivery quality;** **Define processes, rituals, and governance for the area;** **Act as a bridge between strategy and execution, translating business directives into practical operational solutions.** **Mandatory Requirements:** Proven experience in Training, Quality, Corporate Education, or related fields; Experience leading technical teams or coordinating teams; Strong knowledge of learning methodologies (learning paths, 70/20/10, microlearning, etc.); Experience with sales and customer service techniques, preferably in high-scale environments; Ability to design and evaluate quality and training metrics; Skill in translating complex topics into clear materials, scripts, and communications; Proficiency in content creation tools (PPT, Canva) and Excel/Sheets for analysis; Familiarity with LMS platforms, recordings, and digital learning environments. **Work Model:** Employees residing in Curitiba and its metropolitan region: Hybrid. Benefits **What We Offer You:** Meal Allowance and Food Voucher (No deductions!) Transportation Voucher (If needed) Health and Dental Insurance Partnerships with restaurants, universities, travel networks, and language schools Psychological Support Vaccination Campaigns Life Insurance Social Services Corporate Academy Learning.Rocks Birthday Day Off ️ Gympass Profit Sharing (PLR) Childcare Allowance or Babysitter Allowance ‍ Maternity Leave of 6 months and Paternity Leave of 30 days. **No dress code:** Dress however you prefer! At our physical headquarters, you’ll find: A common area and a nursing room. Talent Referral Program **Learn more about our benefits here:** Benefits Guide **Affirmative Action Positions** All our positions are open to diversity and inclusion! These are initiatives by Paraná Banco to foster a more welcoming, diverse, and inclusive environment for everyone. Respecting and valuing differences that drive and contribute to our growth is part of our culture. We face many challenges ahead, and we believe diversity brings us closer—day by day—to our greatest dream: becoming Brazil’s best payroll-deductible loan provider! **LGPD** Paraná Banco maintains a security and transparency policy regarding the handling of personal data of individuals involved in our recruitment processes. All candidate information is strictly handled in accordance with LGPD and our Privacy Policy. **Still have questions?** Visit our Code of Ethics. **More About Paraná Banco** * Career Page * LinkedIn We believe in an inclusive and diverse company—therefore, everyone is welcome. **Come smile with us.**