Job Summary: The professional will supervise and integrate pre-sales and sales operations, ensuring efficiency, lead qualification quality, and result predictability. Key Highlights: 1. Supervision and integration of pre-sales and sales operations 2. Focus on commercial funnel efficiency and lead quality 3. Action in the technical and behavioral development of the team **Description and Responsibilities:** **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 8:00 AM to 12:00 PM. **Level:** Supervision/Coordination **Employment Type:** Service Provider – PJ * Supervise and integrate pre-sales (SDR) and sales (Commercial Executives) operations, ensuring commercial funnel efficiency, lead qualification quality, conversion into profitable contracts, and result predictability. Acts as the liaison between prospecting, closing, and senior management, ensuring commercial discipline, team performance, and continuous process improvement. * Supervise the SDR Analyst team, ensuring proper execution of cadences, lead qualification, and CRM discipline; * Supervise and support Commercial Executives in contract closing and sales process management; * Ensure alignment between pre-sales and sales, guaranteeing lead handover quality and reduction of funnel losses; * Monitor commercial KPIs such as lead volume, conversion rate, contact SLA, pipeline, closing, and revenue; * Support the Commercial Director in defining goals, commercial strategies, and sales forecasts; * Analyze individual and collective results, identifying bottlenecks, opportunities, and corrective actions; * Directly contribute to the technical and behavioral development of the sales team; ensure correct and up-to-date CRM usage, guaranteeing data governance and reliability; * Ensure correct and up-to-date CRM usage, guaranteeing data governance and reliability; * Support the creation and improvement of scripts, cadences, playbooks, and commercial processes; * Handle complex objections and strategic negotiations when necessary; * Promote integration with Marketing, Operations, Finance, and Post-Sales; * Report results, analyses, and action plans to the Commercial Directorate. **Requirements:** * Bachelor’s degree in Business Administration, Commercial Management, or related fields. * Technical course or complementary training in Customer Service, Sales, Commercial Management, or related areas. * Negotiation and interpersonal communication skills; * Organization, discipline, and results orientation; * Basic understanding of financial control, contract reading, and monitoring; * Proactivity and a consultative approach in client and team interactions. **Benefits:** Commissions