Commercial Customer Service Analyst

Description

Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers through various channels and systematically records all interactions. Key Highlights: 1. High-quality support and efficient, agile communication 2. In-person, virtual, and digital customer service 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across multiple channels. This role involves providing in-person, virtual (via video), digital-channel, and telephone support, as well as handling back-office tasks requiring further analysis or specialized treatment. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The professional is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass) * Childcare assistance * Medical assistance