Commercial Customer Service Analyst

Description

Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers, utilizing multiple channels and performing specialized analysis and handling of requests, as well as recording and verifying documents. Key Highlights: 1. High-quality support to customers and potential customers 2. Operation across multiple communication channels 3. Specialized analysis and handling of requests WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication through various channels. Their role includes face-to-face, virtual (video-based), digital-channel, and telephone interactions, as well as backend support for requests requiring subsequent analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information about products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The professional is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Medical assistance * Childcare allowance * Wellhub (Gympass) * Commuter pass * VA bonus * Discounts at partner universities