Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers through various channels, records customer feedback, and ensures document compliance. Key Highlights: 1. High-quality support to customers and potential customers 2. Efficient and agile communication through various channels 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across multiple channels. The role involves in-person, virtual (video-based), digital-channel, and telephone interactions, as well as back-office support for requests requiring further analysis or specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The professional is also responsible for reviewing documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School (Secondary Education) * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass) * Childcare assistance * Medical assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
