Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers, utilizing multiple channels for efficient and agile communication, delivering service and specialized handling. Key Highlights: 1. High-quality customer support 2. Efficient and agile communication across multiple channels 3. Systematic recording of customer feedback and document verification WE HAVE OPEN POSITIONS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication through various channels. Their role includes in-person, virtual (video-based), digital-channel, and telephone service, as well as back-office support for requests requiring further analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The professional is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Medical insurance * Daycare allowance * Wellhub (Gympass) * Commuter pass * VA bonus * Discounts at partner universities
João Silva
Indeed · HR
João Silva
Indeed · HR
