Commercial Analyst

Description

Job Summary: Ensure the quality and efficiency of the clinic's commercial and operational processes by monitoring routines, metrics, and standards, guaranteeing accuracy and excellence. Key Highlights: 1. Monitor sales scripts, CRM, and customer service SLA 2. Identify deviations and propose corrective or preventive action plans 3. Participate in continuous improvement projects **Location:** Moema **Salary Range:** R$ 3\.000,00 **Benefits:** Transportation Allowance/Fuel; Meal Voucher; Food Allowance; Medical Assistance; Dental Assistance; Life Insurance; Totalpass; and Day Off. **Summary:** Ensure the quality and efficiency of the clinic's commercial and operational processes by monitoring routines, metrics, and adherence to standards, ensuring the team operates with maximum accuracy and excellence. **Responsibilities:** Monitor sales scripts, CRM, and customer service SLA; Map and audit SDRs' and closers' processes; Track and analyze commercial performance KPIs; Identify deviations and propose corrective or preventive action plans; Develop and update operational manuals, flowcharts, and metrics; Participate in continuous improvement projects. **What We Expect From You:** Analytical mindset; Organization and attention to detail; Ability to identify problems and propose strategic solutions; Skill in handling sensitive information and managing multiple tasks simultaneously; Proactive and collaborative attitude. **Minimum Education:** High School (Secondary Education)