**Main Activities and Responsibilities** * Analyze the portfolio of delinquent customers, identifying risks and recovery opportunities. * Conduct proactive collection contacts (phone, e-mail, and corporate WhatsApp) in an assertive and humanized manner. * Prepare and monitor payment agreements and debt renegotiations, recording all information in the system. * Issue bank slips, duplicate invoices, and track payment confirmations. * Control and update delinquency, provisioning, and receivables reports. * Support the negative credit reporting, protest, and legal referral processes. * Monitor performance indicators (average collection time, recovery rate, **collection aging**). * Suggest improvements to collection policies and processes. * Conduct follow-up with internal departments (Finance, Sales, and Administration) to validate pending items and actions. Technical Requirements and Education * **Education:** Completed or ongoing undergraduate degree in Business Administration, Accounting Sciences, Financial Management, or related fields. * **Experience:** Minimum of 2 years in collections (preferably B2B or real estate/development). * **Essential knowledge:** * Intermediate Excel/Google Sheets (formulas, filters, Pivot Tables, and charts). * ERP or financial CRM systems. * Negotiation and reconciliation techniques. * Basic understanding of legislation regarding negotiable instruments, protests, and delinquency. Job Type: Full-time, Permanent/CLT Compensation: R$3.000,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Transportation allowance Experience: * Microsoft Excel (Mandatory) * in collections (Mandatory)