Call Center Operator - Arapiraca - AeC

Description

Job Summary: Customer service in a multichannel relationship center, providing solutions and recording requests in systems. Key Highlights: 1. Opportunity for first job with comprehensive training. 2. Career development plan with promotions starting from the 3rd month. 3. Collaborative work environment focused on people. Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel relationship center (telephone, chat, e-mail, and WhatsApp). No prior experience is required; however, previous experience as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or receptive attendant, salesperson, interaction expert, or operator will be considered a strong advantage. About AeC AeC is a national company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 Brazilian states and 11 cities. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a focus on diversity, employee well-being, and professional development. Your Responsibilities (Key Activities) * Handle customer calls, answering questions and recording requests. * Provide quick and clear solutions, guiding customers step-by-step to resolve issues, across digital channels such as e-mail, online chat, WhatsApp, voice, and other support channels. * Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. Mandatory Requirements * Be at least 18 years old. * Have completed high school (secondary education). * Be available to work onsite in Arapiraca. * Be available for part-time shifts on a 6x1 schedule, during morning, afternoon, or night shifts. Preferred Qualifications (Not Mandatory) * No prior experience is required; however, previous experience in roles such as telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or receptive attendant, salesperson, interaction expert, or operator will be considered a strong advantage. * Experience in customer service, SAC (customer service center), sales, collections, or reception. * Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. * Interest in building a career in customer service, sales, retention, collections, or relationship management areas. Benefits and What We Offer * Formal CLT employment contract, offering job stability and benefits per company policy. * Comprehensive training for customer service roles, including for those entering their first job. * Collaborative work environment supported by technology, innovation, and a people-first approach. Career Development Plan At AeC, your professional growth is our priority. * Starting from the 3rd month, you may participate in our internal opportunities program and compete for promotions to other positions. * In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. Employment Type and Work Model * Employment Regime: Permanent – CLT. * Work Model: Onsite, Arapiraca. * Number of Openings: 100 positions. Who This Role Is For * Individuals seeking their first job, with no prior experience in telemarketing or call centers. * Professionals who have previously worked in customer service, sales, SAC, collections, or reception and wish to grow within a large company. * Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. How to Apply Click “Apply” on the platform, complete your details, and attach your updated resume. No prior experience is required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. **Join AeC and build your customer service career with Technology and Human Touch.** Job Type: Permanent CLT Compensation: Starting from R$1.621,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Corporate partnerships and commercial discounts * Profit-sharing program * Life insurance * Transportation allowance Selection Question(s): * PROVIDE A VALID E-MAIL ADDRESS FOR CONTACT PURPOSES: Format: @(gmail, outlook, yahoo, icloud).com Work Location: Onsite