Job Summary: Marketing Assistant at a cosmetics company, responsible for customer service via chat, post-sales follow-up, incident reporting, and social media support. Key Highlights: 1. Customer service and post-sales support via chat (WhatsApp) 2. Assistance with refund and reshipment processes 3. Collaboration with the creative team for social media and monitoring A cosmetics company is seeking a Marketing Assistant in São Paulo (Moema). **Responsibilities:** Provide customer service via chat (WhatsApp), clarifying inquiries regarding orders, deliveries, and products. Monitor e-commerce post-sales activities, ensuring prompt responses to customers. Analyze reported incidents and request necessary information (e.g., delays, damages, shipping errors, dissatisfaction), systematically recording all details in Trello. Manage and track open tickets, updating customers on status, deadlines, and solutions until each case is resolved. Support refund and reshipment processes, including data verification, communication with customers, and internal alignment for resolution. Contribute to social media efforts by proposing content ideas, trend suggestions, and current references, collaborating with the creative team. Monitor comments and respond appropriately in line with the company’s tone of voice; monitor messages and route them to the appropriate service channel. Previous experience as a Marketing Analyst, Marketing Coordinator, Communications Assistant, or Social Media Assistant may indicate suitability for some of the responsibilities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.000,00 * Employee discounts * Meal allowance * Health insurance * Gympass **Additional Information:** * Employment type: Hybrid \- Hybrid work model. * Candidates from São Caetano do Sul, Taboão da Serra, Guarulhos, or Osasco are also eligible for this position. * Duration: Full-time * Working hours: Business hours.