Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers through various channels and systematically records all customer interactions. Key Highlights: 1. High-quality support via multiple channels 2. Efficient and agile communication with customers 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across diverse channels. Their role includes in-person, virtual (video), digital-channel, and telephone customer service, as well as back-office support for requests requiring further analysis or specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Medical insurance * Daycare allowance * Wellhub (Gympass) * Commuter pass * VA bonus * Discounts at partner universities
João Silva
Indeed · HR
João Silva
Indeed · HR
