Job Summary: Provide courteous and supportive service to patients, visitors, and staff, including check-in/out procedures, information provision, and administrative hospital support. Key Highlights: 1. Friendly and empathetic service to patients and visitors 2. Comprehensive management of reception, registration, and health insurance authorization 3. Essential support in organizing hospital admissions and examinations Greet and guide patients, visitors, and staff courteously and empathetically Perform patient check\-in and check\-out, ensuring accurate system data updates. Provide information regarding visiting hours, department locations, and other hospital services. 1\. Reception Welcome clients, service providers, partners, and visitors at Emergency Department, Examination, or Admission Reception desks with courtesy and efficiency. Deliver excellent telephone service—answering calls promptly, concisely, and courteously—to efficiently and effectively address the hospital’s needs. Provide in-person or telephone assistance to patients: identify concerns, deliver information, schedule procedures, or clarify questions to meet their needs. 2\. Registration Serve patients assigned by queue number, collect required information and documents, verify health plan ID cards and identification documents, and register them in the integrated system. Review required documentation, register patients in the integrated system, complete service request forms, and attach documents to the health plan operator’s system. Request and verify signatures from patient companions on consent forms as needed. Register visitors and companions in the integrated Senior system for hospital access control. 3\. Authorization Request authorization from health plan operators for consultations, examinations, procedures, or admissions. Track requested authorizations via the system, phone, and e\-mail, monitoring approvals from health plan operators. Generate consultation, examination, and/or admission request forms in the health plan operator’s system; print them; obtain the patient’s or companion’s signature; and provide guidance and direction regarding the type of service—emergency, examination, or admission. Contact health plan operators to verify unapproved requests or resolve other pending issues, aiming to meet patient needs. 4\. Specific Activities of the Examination Reception Schedule patients for X-ray and CT scan examinations on a first-come, first-served basis. Guide and inform patients about upcoming procedures and examinations, related processes, medications to suspend or take, and items they must bring on the day of the procedure. Receive health plan request forms from inpatients through the nursing team to schedule examinations. Collect and deliver examination reports to patients. Complete endoscopy, colonoscopy, and angiographic CT examination spreadsheets and submit them monthly to Finance. Verify authorizations, signatures, and responsibility statements on patient service request forms; file them after report issuance; and forward them to Billing. 5\. Specific Activities of the Admission Reception Support bed and ICU allocation planning by reserving or reassigning beds, reviewing surgical schedules and ICU discharge plans, and tracking available capacity via the integrated system to accommodate patients. Contact the family of admitted patients to inform them of hospital discharge or ICU transfers to general wards. Print the hospital occupancy map from the integrated system to monitor bed organization. Issue admission certificates—complete, stamp, and sign them—as requested by patients upon discharge. Inform companions about visiting hours for patients. 6\. Execution of Other Duties Perform other related duties as directed by the immediate supervisor, whenever requested.
João Silva
Indeed · HR
João Silva
Indeed · HR
