SDR/Customer Service Representative

**Position: SDR / Commercial Customer Service Representative (Remote)** **Job Description** We are looking for communicative, proactive individuals
- Work from home
- Flexible schedule
- Uncapped commission

Job Summary: Strategically manage and harmonize corporate benefits across the LATAM region, ensuring alignment with global guidelines and market competitiveness. Key Highlights: 1. Strategic management and harmonization of corporate benefits across LATAM 2. Acting as a benefits beacon and monitoring industry trends 3. Leadership in validating and implementing new benefits **We count on you to** * **Position**: Senior Benefits Analyst * **Working Hours**: 8:00 AM to 5:00 PM * **Work Location**: Barra Funda, São Paulo\-SP (on-site 3 times per week) * **Employment Type**: CLT **Job Mission:** Strategically manage and harmonize corporate benefits across the LATAM region, ensuring alignment with global guidelines, market competitiveness, legal compliance, and a positive employee experience. * Define and review **benefits assumptions for the LATAM region**; * Act as the **benefits beacon**, monitoring market trends, costs, and internal practices; * Define and sustain the **benefits strategy by level and organizational structure**; * Conduct **validation and implementation of new benefits**, from feasibility studies through execution; * Develop, review, and ensure application of **benefits policies**, guaranteeing regional compliance and standardization; * Lead **benefits mapping and harmonization** for acquired companies, including: Defining transition benefit packages and supporting communication strategy for employees; * Manage **regional benefits providers** (e.g., Marsh), monitoring contracts, SLAs, and performance; * Conduct **benefits benchmarking**, supporting strategic decision-making; * **Analyze, validate, and lead organizational mobility processes for executive positions**, ensuring adherence to compensation and benefits guidelines. **Is this role right for you? Requirements:** * Completed undergraduate degree * English and/or Spanish proficiency for meetings and negotiations with the LATAM team (mandatory); * Prior experience in Benefits, including at the executive level; * Regional or LATAM experience is considered a plus; * Analytical ability, organizational skills, and strategic vision; * Willingness to travel; * Strong communication skills for interfacing with internal departments, vendors, and regional teams. Job Reference: BRA01451
João Silva
Indeed · HR