Commercial Assistant

Description

Job Summary: Assist the Commercial team by preparing quotes, providing timely information to clients, monitoring, and ensuring customer satisfaction. Key Highlights: 1. Support the Commercial team and ensure customer satisfaction 2. Develop synergies with other Eurofins laboratories 3. Enhance technical knowledge and provide customer support **Company Description** Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food and pharmaceutical product testing, environmental matrices, and agrosciences CRO services. It is also one of the leading independent global market players for certain testing and laboratory services in genomics, pharmaceutical R&D, forensic science, advanced materials science, and clinical trial support. Furthermore, Eurofins is one of the leading emerging players in specialized clinical diagnostic testing in Europe and the US. The Group's key figures are approximately: Revenue of EUR 3.8 billion, over 800 laboratories in 47 countries, and around 45,000 employees. **Job Description** **Assist the Commercial team by preparing quotations and delivering timely information to customers, monitoring progress, and pursuing customer satisfaction.** * Identify cost-effective testing solutions for both customers and Eurofins, selecting the optimal method and laboratory within the Group to meet customer expectations; * Ensure synergies are developed with other Eurofins laboratories in Brazil and abroad; * Participate in ongoing projects; * Enhance technical knowledge and acquire industry-specific insights related to your assigned sectors, aiming to deliver optimal customer support and clarify inquiries; * Prepare and tailor proposals according to customer needs/requests; * Send proposals, confirm receipt, and support their follow-up; * Attend to customers to identify their requirements and needs; * Maintain up-to-date customer registration information in the integrated system; * Support new customer prospecting through market research; * Assist the Finance Department with billing and collections; * Serve customers via telephone, web, or other channels, identifying their needs and routing them to the appropriate departments for resolution; * Monitor solution progress and provide customers with timely feedback aligned with agreed deadlines and the company’s quality standards, adhering to internal policies and regulations; * Record service interactions and resolution status in the CRM system; * Conduct post-sales activities, including customer satisfaction surveys; * Contact customers after service delivery to assess satisfaction with the service provided as well as with the resolution of the reported issue; * Perform other related duties as required or at the discretion of the supervisor. **Qualifications** **Behavioral Competencies:** Energy, communication, customer focus, interpersonal skills, proactivity, commitment. **Required Education:** Bachelor’s degree in Food Engineering, Food Science, Agronomy, Pharmacy, Biology, Chemistry, Veterinary Medicine, Animal Science, Chemical Engineering, Nutrition, or related fields. **Additional Education:** A completed bachelor’s degree is a plus. **Languages and Proficiency Level:** Basic English. **Prior Experience (Type and Duration):** 1–3 years of experience. **Technical Knowledge:** Microsoft Office. **Additional Information** Work Schedule: Monday to Friday Working Hours: 8:00 AM to 5:00 PM