TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: A professional to provide technical support to software users, clarify doubts, log support requests, assist in problem resolution, and perform administrative tasks for the department. Key Highlights: 1. Technical support for software users 2. Assistance in problem resolution 3. Administrative activities for technical support A software company is seeking a Technical Support Assistant in Jambeiro. **Responsibilities:** Provide technical support to users of the company's software via phone and electronic channels (chat, e\-mail, and tickets), clarify doubts, log support requests, and assist in problem resolution. Also perform administrative tasks for the technical support department, such as ticket tracking, record updates, report preparation, and support for internal department routines. Previous experience as a User Support Assistant, Help Desk Assistant, Junior Technical Support Technician, or Technical Support Analyst may indicate alignment with some responsibilities of this position. Completed technical education required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Paraibuna, Redenção da Serra, Caçapava, or São José dos Campos are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 08:15 to 17:15\.