Operations and After-Sales Assistant

Description

Job Description: Are you a highly organized, detail-oriented person who loves seeing a customer happy from the beginning to the end of a project? Then this position is for you! We are a company specializing in high-end decoration and custom solutions (motorized curtains and blinds, wallpaper, and awnings). We are seeking an **Operations and After-Sales Assistant** to serve as the "heart" behind our operations and as the trusted bridge between our sales team, installers, and customers. If you excel at administrative processes, enjoy solving problems with empathy, and possess flexibility to coordinate schedules, join our team! Key Responsibilities and Duties: * **Installation Schedule Management:** Coordinate and optimize daily and weekly installer team schedules, ensuring punctuality and efficiency. * **After-Sales Support and Relationship Management:** Follow up with customers after sale completion—confirming appointments and conducting post-installation outreach to collect feedback and ensure full satisfaction. * **Billing and Invoicing:** Issue fiscal invoices (NF-e for products and services) and bank slips, ensuring accurate system registration. * **Internal Coordination:** Support the sales team and monitor order status with suppliers to guarantee on-time delivery. Requirements and Qualifications: * **Prior Experience:** Administrative, commercial, after-sales, or logistics experience (experience in decoration, custom furniture, or civil construction is a strong advantage). * **Digital Skills:** Proficiency in Microsoft Office (especially Excel) and ease using management systems (ERP/CRM). * **Effective Communication:** Excellent verbal and written communication skills, with a welcoming and solution-oriented demeanor when interacting with customers and partners (e.g., architects). * **Organized Profile:** Ability to prioritize tasks, handle scheduling contingencies, and maintain well-organized processes under your responsibility. What We Offer: * Market-competitive fixed salary (CLT). * Transportation Benefit / Fuel Allowance. * Meal Voucher or Food Allowance. * Dynamic, modern work environment focused on growth. * *Working Hours:* Monday to Friday, 8:30 AM – 6:00 PM Compensation: R$1.290,00 – R$1.291,00 per month Benefits: * Meal Voucher * Transportation Benefit Work Location: On-site