Customer Service Assistant

Description

Job Summary: Assist with administrative tasks, provide priority telephone support, conduct debt renegotiations, and guide users. Key Highlights: 1. Administrative support and customer service 2. Focus on telephone support and debt renegotiation 3. User guidance and bill issuance RESPONSIBILITIES Assist with administrative tasks; Support chat-based customer service as needed; Provide exclusive telephone support (priority activity); Conduct debt renegotiations; Issue annual fee bills; Guide users on how to use the internal system; Process certificate requests. REQUIREMENTS Completed high school education HIRING AND BENEFITS CLT employment contract; Meal or food allowance (BRL 35.00/day); Transportation allowance or fuel subsidy; Unimed health plan (after probation period); SESI pharmacy benefit; Free parking; Birthday day-off. WORK SCHEDULE AND LOCATION Monday to Friday, from 12:45 PM to 7:00 PM; Florianópolis - SC THIS POSITION IS ALSO OPEN TO PEOPLE WITH DISABILITIES (PCD)